Background: Electronic health records (EHR) are widely used in hospitals nowadays. Nurses and physicians utilized the EHR system in their daily tasks. Their perception of this system use is very important in improving the care delivered to the patients.

Objectives: This study aimed to assess the nurses and physicians’ perceptions about the use of EHR in the health care.

Methods: This was an exploratory sequential mixed-method study utilizing both quantitative and qualitative approaches conducted on physicians and nurses who are working in five governmental and teaching hospitals in northern Jordan.

Results: A total of 601 participants completed the questionnaire, with 67% nurses and 33% physicians. Over 73% agreed that EHRs are essential for medical practice, though 30% disagreed that EHRs reduce workload. Qualitative analysis of 15 interviews identified three themes: EHRs improve healthcare quality and patient safety but require system improvements and better inter-hospital collaboration.

Conclusion: This study reveals that young physicians and nurses in Jordan positively perceive EHR as improving healthcare quality, efficiency, and patient safety, while also noting EHRs add workload, reduce direct patient care time, and require ongoing updates and training.

Implication for nursing: The finding of this paper highlighted the importance of continuous use and updating of the EHR software by nurses and physicians to provide more accurate care to the patients. Moreover, this paper indicated that more privilege should be given to the nurses so that they can follow the orders properly.