Background: Burnout is a significant concern among healthcare professionals, with profound consequences for both staff well-being and professional performance. Nurse case managers, who play a pivotal role in coordinating care, are especially vulnerable to this phenomenon.

Aim: This study aimed to identify the prevalence, causes, and impacts of burnout among nurse case managers through a scoping review of international literature.

Methods: The review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews (PRISMA-ScR) guidelines. Comprehensive searches were conducted in five databases: Embase, PubMed, Web of Science, CINAHL, and Cochrane. Key search terms included burnout, nurse case managers, work stress, job satisfaction, healthcare management, and occupational health.

Results: A total of 15 studies met the inclusion criteria. Findings revealed that nurse case managers are particularly susceptible to emotional exhaustion due to excessive workload and persistent staff shortages, which hinder their ability to meet patient care demands. Furthermore, limited organizational support, poor recognition, and low assertiveness in professional roles were consistently associated with dissatisfaction and stress. Burnout was shown to negatively affect not only the health and resilience of nurse case managers but also organizational outcomes, including staff turnover and quality of care.

Conclusion: Evidence underscores the urgent need for a multifaceted approach that integrates both individual-level coping strategies and organizational reforms to mitigate burnout among nurse case managers.

Implications for Nursing Management: Prioritizing adequate staffing, ensuring fair compensation, and designing sustainable shift schedules are essential steps toward reducing burnout and supporting a healthier, more effective nursing workforce.

Keywords: nurse case manager, burnout, occupational stress, work stress.